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Versa won't connect to Bluetooth

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‎04-30-2019 04:29 - last edited on ‎05-01-2019 07:56 by Fitbit Moderator

‎04-30-2019 04:29 - last edited on ‎05-01-2019 07:56 by Fitbit Moderator

Read ALL messages, have done factory reset on phone (Samsung Galaxy S9) as rang EE saying phone bluetooth issues constantly dropping. Seems it's the VERSA not playing. Christmas present 2018, have loved it until last few weeks now hopeless. Daren't use alarm function as showed 03:03 this morning when it was 06:18 real time. Throw in bin and grt Samsung Gear and money back?

 

 

Moderator edit: format

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‎05-01-2019 07:55

‎05-01-2019 07:55

@KTG222 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect or sync data to your Dashboard. By the way, thank you for troubleshooting this issue before contacting our forums.

 

If you haven't done so, please restart your Versa as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, please follow the troubleshooting steps that are listed in this help page and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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