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Versa won't connect to Huawei P20 Pro

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‎09-12-2018 00:40 - last edited on ‎09-13-2018 06:58 by Moderator Alum

‎09-12-2018 00:40 - last edited on ‎09-13-2018 06:58 by Moderator Alum

My Fitbit was working fine connected to it and about 2 weeks ago it stopped syncing, wouldn't receive notifications so I've deleted it, etc., to reconnect now it won't get pass the connecting stage I put the code in and it just stays on that screen goes no further any suggestions please?

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3 REPLIES 3

‎09-12-2018 10:55

‎09-12-2018 10:55

Check the supported phone list as I dont think its on there yet

https://www.fitbit.com/devices

 

Something might not wok and some thing might if its not on the list

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-13-2018 06:59

‎09-13-2018 06:59

Hey @Jessicaanne3, great to welcome you and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you were able to pair your watch? If you keep having issues, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-13-2018 14:48

‎12-13-2018 14:48

I recently changed to Huawei 2.0 and my Versa isn't working. Phone shop say it is nitthe phone. Fitbit provider say it is the phone join the forum and the answer could be there. Something about changing settings. Any one able to clarify?

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