Versa won't connect to Wi-Fi or read bpm

[emejia1128]

I noticed this issue on Thursday and I've been trying to troubleshoot since then. I can't get my versa to read my bpm, the reader does flash however it won't display my bpm. I checked to see if it had anything to do with my clock face, in order to change the clock face I need to sync, which my stats do sync but my phone won't "find" my Versa, it's connected through bluetooth but won't read on my phone. I try to connect it to Wi-Fi (which I have always had it connected) and the screen on my phone says no networks. I've already re-started my phone, restarted my Versa, deleted the app as well as removed my Versa and re-added it. 

help please? 

[Rich_Laue]

When it comes to the BP have you checked the settings to see if the heart rate is turned on? Does the lights flash? 

With WiFi. This is not used when syncing the tracker, is the Versa plugged in and charging? 

[emejia1128]

When I flip it over the light flashes, still doesn’t read my bpm. I was able to resolve the WiFi issue still no bpm 

[Jane5051]

How did you get it to connect it to the wifi? I'm having the same issue? I have done everything 

[Rich_Laue · Accepted solution]

@emejia1128 have you checked the settings on your Versa to see if the Heart Rate is enabled? 

Swipe left to settings. 

Tsp and swipe up to heart rate. Is it on? 

[Jane5051]

Hello, Yes, my heart rate is on.

Sent from Yahoo Mail on Android

[emejia1128]

I reset my internet connection. It was strange because everything else was connected to WiFi, but I disconnected my router and then plugged it back in, then it connected right away to my watch. 

[emejia1128]

That was it! I had no idea that it could be turned off! I have no idea how I turned it off to begin with. 

thanks!

[Crystalabundez]

Same issue my bpm won’t read and now green light won’t come on at all. I’ve re-synced and turned off and on. Let it die and charged. Didn’t wear it for hours and still nothing