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Versa won't connect to Wi-Fi

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‎07-23-2019 13:40 - last edited on ‎07-24-2019 12:51 by Fitbit Moderator

‎07-23-2019 13:40 - last edited on ‎07-24-2019 12:51 by Fitbit Moderator

I have my versa on the charger and I find my WiFi name in the app on my phone. And I try to connect and I get an error message saying that it can not connect to and the the name of my WiFi. I don’t have a computer to connect to I use my iPhone and that one is connected to the WiFi . And has been working before, I just noticed this issue a couple of days ago. I have tried to both restart the Versa and the phone. And nothing happens. Any idea what I can do?

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 13:31 - edited ‎03-27-2024 08:10

‎07-24-2019 13:31 - edited ‎03-27-2024 08:10

Hello there @VJO, it's nice to see you around! Thanks for the details provided.

Since your Versa is not connecting to your Wi-Fi, please review the troubleshooting steps provided at: Why won't my Fitbit watch connect to Wi-Fi?

Give this a go and let me know the outcome, I'll be around. Robot wink

Maria | Community Moderator, Fitbit


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‎07-24-2019 21:20

In response to MarreFitbit

‎07-24-2019 21:20

Hi, i have now tried all the options in the list and its still not working.

// Veronica

Skickat från min iPhone
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‎07-25-2019 12:38 - edited ‎01-27-2024 12:56

In response to VJO

‎07-25-2019 12:38 - edited ‎01-27-2024 12:56

Hello @VJO! Thanks for following the tips and recommendations I've suggested above. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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