Versa won't connect to WiFi and Bluetooth

[Briant566]

Hi 

I have had no issues with my versa for the last year does all my notification from phone no problems 

I have a iphone 6  

But changed over this week to Samsung galaxy A40  found it ok the first time but since then does not find it for days then sudenly it will find it 

Gone back to i phone and now thats the same it used to find it in minutes 

Any ideas ?

Also when  loged in on the phone in  fitbit setting and ask to find wiffi it is unable to find any wifi even next to wireless router?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Briant566, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not connecting with your iPhone's Bluetooth or WiFi.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Briant566]

 I reset my Versa back to factory settings and that seems to have sorted it out maybe it because it was linked to a  new Android phone  from  a prevoise iphone 

But since then im a wary about getting all notifications  as seem to take a long time to sync to bluetoothe 

[Briant566]

 Once again would not connect to phone via bluetooth  Powered it off and back on found it ok seems a bluetooth issue  How do you no when the Versa is transmitting ????

[Maithancailin]

I also have this issue where my Versa is not connecting to my phone, the time is off and nothing is transmitting to the app. I have followed the troublehooting tips...twice

[Briant566]

Try doing a force restart on the versa  Then check if the phone finds it I suspect it will But next day it wont see it again 

[Maithancailin]

thats exactly what happened