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Versa won't connect to WiFi network

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‎10-31-2020 07:00 - last edited on ‎11-01-2020 21:24 by Fitbit Moderator

‎10-31-2020 07:00 - last edited on ‎11-01-2020 21:24 by Fitbit Moderator

We moved to a new house a year ago.  My Fitbit Versa says it is not connected to my Wifi.  No matter what I try it simply will not do it.  When I look up topics on this on Google, it says to go to my dashboard, click on the WiFi settings and press that.  I go to my dashboard, settings, but....there is NO NO NO WiFi settings to click on!!!  I've gone through every single choice 3 times and went to every tile or icon I can find.  Nope.  No place anywhere does it give me a choice for a Wifi settings that I can find.  So, I've been trying to set up my fitbit at my new house on and off for over a year but I get so upset after an hour or so that I give up.  It does NOT show my IP address as it states it will.  It tells me if I go to the settings for my Versa and scroll down to device info and press it that it will show my IP address.  Nope.  it doesn't. 

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:22

‎11-01-2020 21:22

Hi @Ahox, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I connect my Fitbit watch to Wi-Fi? and then move forward and try the troubleshooting steps that are mentioned in: Why won't my Fitbit watch connect to Wi-Fi? and let me know if the issue persists. 

 

I'll be around if further assistance is needed.

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