Versa won't connect to WiFi

[mndm1973]

My Versa will not connect to WiFi even when I am sitting right beside it. Do I need to send it back. It has connected before but has twice now dropped the connection and can't get back on?

Moderator edit: subject for clarity

[Rich_Laue]

I would try a shutdown of the the versa, and maybe restarting  the router. 

[AlejandraFitbit]

It's great to welcome you @mndm1973 and @Rich_Laue thanks for stopping by.

I appreciate all the efforts in trying to fix this and recommend taking a look at the help article Why won't my Fitbit watch connect to Wi-Fi? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[ScottG_in_Jax]

Ok, this is really irritating. I have wasted way too much time  on this. Normally I don't even write in these forums. But I'm fed up. I have a Versa, Like the other writer........I cannot connect, stay connected, have it reconnect on its own. I cannot even set up music folders because the Versa will not "sync".  To send a link that most of us have read 10 times and tried as well as uTube.......is of no value whatsoever. I have had the thing for about 3 weeks........it is wasting my time. You need to fix your firmware and reconfigure how this thing interfaces. How do I send it back. It doesn't do what you said it would.

[AlejandraFitbit]

A warm welcome to the Community @ScottG_in_Jax.

Thanks for troubleshooting these issues by yourself. Since the steps you have tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions. Regarding your return inquiry, check our warranty policy.

Keep me posted.