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Versa won't connect to WiFi

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‎05-13-2020 07:14 - last edited on ‎07-07-2020 06:39 by Fitbit Moderator

‎05-13-2020 07:14 - last edited on ‎07-07-2020 06:39 by Fitbit Moderator

I have tried all troubleshooting methods including unpairing, resetting both my watch and my phone, attempted to connect whilst my Versa was charging and connected to my computer but my Versa does not connect to my wifi and gives an error message to please try again later. 

My wifi is compatible with my Versa but it still does not connect. I get a blue wifi symbol on the Versa but when I try to connect to the wifi, the error message still pops up. 

I have checked all posts on this community and I can't find any further help that what I have done. 

Is there anyone who can help?

 

 

Moderator edit: updated subject for clarity

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‎07-07-2020 06:38 - last edited on ‎08-26-2024 03:47 by Fitbit Moderator

‎07-07-2020 06:38 - last edited on ‎08-26-2024 03:47 by Fitbit Moderator

Hi @JanVersawatch, welcome to our Fitbit Community! Regarding the connection issues that your Versa has experienced with your WiFi, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

JuanJo | Community Moderator

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