Versa won't connect to WiFi

[CarrieHI]

I can’t connect to WiFi.  I find it hard to believe that a technology company doesn’t have customer service agents working remotely by now.  Once a week I get an email reply with them same suggestions 

 I have disconnected. Reconnected. Forgot Bluetooth rebooted router.  Restarted phone. All multiple times   Any thoughts 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CarrieHI, welcome to our Fitbit Community. I'm sorry to hear about the connection issues that your Fitbit Versa has experienced with your WiFi. I'm also sorry to hear about the support experience. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[CarrieHI]

Unfortunately your customer support was unable to assist - they just sent me
links of things to try - even though I explained I had already tried those -
very dissatisfied.

[SSB2002]

Hi, I couldn't get my new Versa 2 to connect to my WIFI either to update & setup. I think what went wrong was I tried to use SAMSUNG PASS vice actually keying in my actual WIFI PW. Tried for almost an hour w/0 luck. Decided to try "Setting Up a New Device" which took me back to the WIfI setup asking for the PW. Keyed it in this time & it ran like a charm.