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Versa won’t connect to app after factory reset

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‎04-17-2021 00:48

‎04-17-2021 00:48

For various reasons I reset my versa to factory settings. Now it won’t get past the initial screen which says “download the app to start” in various languages. I’ve removed and reinstalled app. I’ve removed the versa from bluetooth on my phone. I’ve restarted my phone. I’ve followed the instructions on these forums. Please help! 

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‎04-17-2021 00:58

‎04-17-2021 00:58

Having done a factory reset you'll need to go through the setup process again to configure the fitbit and reconnect it to your account. In the app, go to your account settings by selecting your profile image at the top left of the main screen and then select "set up a device".

 

 

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‎04-17-2021 16:58

In response to SteveH

‎04-17-2021 16:58

I've gone through the steps several times without any luck. Tried both with Android and iOS.

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