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Versa won't connect to app or via Wi-Fi

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‎07-23-2018 11:46 - last edited on ‎07-31-2018 08:18 by Moderator Alum

‎07-23-2018 11:46 - last edited on ‎07-31-2018 08:18 by Moderator Alum

My Versa will not connect to the app. I have tried updating the app, deleting the watch and adding it again and now I can’t even get it to connect at all anymore. I was never able to get it to connect to WiFi so I could download music on it. Anyone have solutions for me or should I just return it?

 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎07-23-2018 14:20

‎07-23-2018 14:20

Have you tried reconnecting the watch to your phone?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-23-2018 16:10

In response to DramaQueenDiva

‎07-23-2018 16:10

Yes. And it won’t connect.

Sent from Kerry's iPhone
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‎07-31-2018 06:08

In response to DramaQueenDiva

‎07-31-2018 06:08

Yes. Never worked. I finally contacted Fitbit and they are sending me a new watch. It hasn’t arrived yet. I am hoping this one will work. 😊

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