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Versa won’t connect to my iPhone XR after the update.

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‎06-01-2020 08:04

‎06-01-2020 08:04

After updating my versa some of my settings changed and I could not adjust them. I tried all the troubleshooting tips and finally did a hard reset to restore the factory settings. Now my phone finds my versa but it won’t connect. What now?

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‎06-26-2020 18:15 - last edited on ‎09-14-2024 10:31 by Fitbit Moderator

‎06-26-2020 18:15 - last edited on ‎09-14-2024 10:31 by Fitbit Moderator

Welcome to the Fitbit Community, @Midnitestar07.

I am sorry to hear you're unable to connect your Fitbit Versa to your iPhone XR after the update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming if you've done the following:

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  5. Force quit the Fitbit app.
  6. Reboot your phone and restart your watch.
  7. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  8. Open the Fitbit app, Tap the Today tab, and tap your profile picture.
  9. Tap Set Up a Device.
  10. Choose your device and follow the on-screen instructions to continue.

You can confirm the complete troubleshooting instructions at Why can't I set up my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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