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Versa won't connect to my iPhone's Bluetooth

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‎01-28-2022 02:36 - last edited on ‎01-28-2022 04:43 by Fitbit Moderator

‎01-28-2022 02:36 - last edited on ‎01-28-2022 04:43 by Fitbit Moderator

My versa 1 just disconnected from my iPhone Bluetooth. I have turned on and off Bluetooth and my phone. Any help or is time for a new Fitbit?

 

Moderator Edit: Clarified subject

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‎01-28-2022 04:44 - edited ‎04-20-2024 06:35

‎01-28-2022 04:44 - edited ‎04-20-2024 06:35

@hells Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-28-2022 04:44 - edited ‎04-20-2024 06:35

‎01-28-2022 04:44 - edited ‎04-20-2024 06:35

@hells Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-29-2022 14:58

In response to MarreFitbit

‎01-29-2022 14:58

I did that and in the end I restarted my Fitbit and it’s working. Thanks

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‎01-31-2022 08:22 - edited ‎08-08-2023 11:59

In response to hells

‎01-31-2022 08:22 - edited ‎08-08-2023 11:59

@hells Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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