Versa won't connect to my phone anymore

[eefke78]

Hi!

My versa 2 was not syncing anymore, also not after restarting

My phone can't "find" my watch anymore. it does find in the reinstall but it is not able to finish the install. on both my iphone and samsung.

hope my question is understandable 🙂

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @eefke78, it's nice to see you around the Community Forums. I'm sorry to hear about the connectivity issues you're having between your Versa 2 and your mobile phone, I understand how you must be feeling. I'll be glad to help you. 

While reading your post I was wondering if during the troubleshooting steps you tried a Factory Reset? If did, please note that the difficulty you are having to set up your Versa 2 usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Please let me know if you continue having syncing difficulties after paring your watch again.