Versa won't connect to my phone anymore

[SammieRose]

My versa 2 has all of a sudden stopped connecting to my phone, Bluetooth and WiFi aren’t being picked up! It is also loosing time 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SammieRose. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

[bubblesbec]

I’m having the same issue 

[MarreFitbit]

Hi there, @bubblesbec. Thanks for stopping by in the Community Forums. 

If you're having the same issue, please make sure to follow the tips and recommendations I've shared in this post. 

See you around. 

[Harleyhellfyre]

I'm having the same thing. I've tried disconnecting the device from the app and starting fresh but it's not finding it. It's charging, I have WiFi signal and nothing else connected by Bluetooth.

[Punkessy]

I'm having the same issue haven't been able to sync since July I've tried all of your recommendations 

[Harleyhellfyre]

After finally getting it to connect, by the morning it 4 hours behind. It's losing time so fast now that it's just junk.

[RogueCommander]

Unconnected Bluetooth and reconnected.  Took about 10 secs andIT WORKS!  Thank you!