Versa won't connect to my phone's Bluetooth

[Spiritfilled285]

I have a versa it's a year and a half old worked great but now the bluetooth won't connect.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Spiritfilled285. Welcome to the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa.

[jenipie]

I think the question was for a Versa, not Versa 3.  I am having the same issues with my Versa and have for about the past month.  I'm pretty frustrated.  My Versa is 2 years old and fully charged.

[MarreFitbit · Accepted solution]

Hi there, @jenipie. Welcome on board. I understand why you're feeling frustrated. 

Please note the steps recommended in my previous post can be done with any Versa Smartwatch (Versa, Versa Lite, Versa 2, or Versa 3). So, if you're having connectivity issues, feel free to try these steps.