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Versa won't connect to my phone's Bluetooth

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‎01-21-2025 19:37 - last edited on ‎01-22-2025 05:08 by Fitbit Moderator

‎01-21-2025 19:37 - last edited on ‎01-22-2025 05:08 by Fitbit Moderator

Can't Bluetooth or add my versa to my phone 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-22-2025 05:10

‎01-22-2025 05:10

Hi there, @Scouse17. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa is not connecting to your phone's Bluetooth. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please follow all the troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-22-2025 06:50

In response to MarreFitbit

‎01-22-2025 06:50

Already done everything I need this to work for my heart condition
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‎01-22-2025 08:08

In response to Scouse17

‎01-22-2025 08:08

@Scouse17 Thanks for letting me know that you've tried the steps I recommended. 

Since all the steps you tried didn't work, you have a Versa and report it's not connecting to your phone, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-22-2025 18:22

‎01-22-2025 18:22

Similar problem.  Versa 3 now no longer connects. After restarting/resetting/reinstalling everything etc etc etc... the usual tedious routine, but it still doesn't work.   After a factory reset of the Versa I enter the 4-digit code but always get the "Something went wrong" error message, every time.  

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