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Versa won't connect to my phone

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‎08-06-2020 19:02 - last edited on ‎08-07-2020 08:28 by Fitbit Moderator

‎08-06-2020 19:02 - last edited on ‎08-07-2020 08:28 by Fitbit Moderator

I have had my versa since may 2019.  My watch died so I charged it up and now wont connect.  Have restarted watch and factory reset and still wont connect to phone

 

Moderator Edit: Clarified subject

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‎08-07-2020 08:47 - edited ‎10-03-2023 17:20

‎08-07-2020 08:47 - edited ‎10-03-2023 17:20

Hi there @Smudge86, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to solve the syncing difficulties you've been experiencing with your Versa.

Have you verified if your Versa is still paired to your Fitbit account? To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-07-2020 08:47 - edited ‎10-03-2023 17:20

‎08-07-2020 08:47 - edited ‎10-03-2023 17:20

Hi there @Smudge86, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to solve the syncing difficulties you've been experiencing with your Versa.

Have you verified if your Versa is still paired to your Fitbit account? To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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