Versa won't connect to my phone

[stewfamily]

I am over my Fitbit versa not connecting to my phone. It is quite a regular occurrence. Will not buy Fitbit again. Apple Watch is next. Raise your game Fitbit. Don’t blame the pandemic. 😕

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @stewfamily, thanks for stopping by in the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa and mobile phone. I'll be glad to help you with that.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Let me know if you need further assistance, I'll be around. 

[Larryleas]

I've done all these suggestions and uninstalled and reinstalled the app and now I can't even get the app to set up my versa. Your update certainly messed up things for me!

[stewfamily]

I’m tired of this advice. It does not help.

Sent from my iPad

[MarreFitbit]

Hi there @stewfamily and @Larryleas, thanks for the update. I'm sorry to hear that the steps I recommended above haven't worked. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

[Shar-Ron]

I have also tried all of these steps to install my Versa to my IPhone.  I uninstalled my device and reinstalled, but it will not find my network. In fact when I first got the versa I had hard time setting it up.  So I decided to set it up on my IPad and it found my device right away.  But it will not find my IPhone.  I have the bluetooth on, but the it won't find it.  This is my third device from Fitbit and the first one I ever had problems with. 

[Laurabelle2020]

I’m having the same problem.  I’ve done all the steps:  updated app, turned Bluetooth off and on, rebooted phone. The app heroes says, “Looking” for the device.  My WiFi is fine.  This just stopped working about 3 days ago.  Help!

[EddieKnoxville]

My versa 2 died after the new "firmware update".  This also happened with my charge 2 after a firmware update.  I have never had a fitbit tracker that I did not have to replace before the warranty ran out.  Not to mention that the Versa 2 replacement that the sent me WILL NOT WORK with the phone that I have or Windows 10 app whereas the one that died did.  I'm over Fitbit not taking responsibility for their screw ups and compatibility problems.  I don't know what's next.  I don't like Apple, so I guess Samsung.