Versa won't connect to my phone

[CareBare1283]

My Fitbit Versa & the app/phone won't connect anymore. I have an LG V20 phone. Also' the time is off by about 20 mins- slow. I've tried restarting my phone, versa, Bluetooth, uninstalled and reinstalled app, removed device and now it won't reconnect.With every update there are more problems. I'm so frustrated with fitbit right now...that it makes me want to try a Samsung or Garmin Tracker. Fitbit has become very unreliable, I'm so disappointed.

Moderator Edit: Clarified subject

[Gilligank]

 I also am having connectivity issues. I have a new Versa 2 and after trying to set it up, it won't respond at all. This is my third fit bit and I am also becoming increasingly annoyed and want to switch to another brand! There is never an easy fix with these and navigating the website is extremely user UNfriendly. 

[teganmc]

I am also having issues with the Fitbit syncing and counting steps. I can walk 50-100 steps and the counter doesn’t change. The app tells me 2-3 times per day to open the app and sync things but then won’t complete the sync

[Tallguysgal]

I’m having trouble too. I can’t get my Versa 2 to connect with Bluetooth. I have rebooted the watch 3x and in desperation, I did a Factory Reset. I have uninstalled and reinstalled the app, I’ve deleted the Versa 2  my Bluetooth list. Nothing is working. So frustrated. 

[josefietje]

I have this as well.

Really annoying as now there’s no GPS connection available for runs and walks. Tried everything here as well with iPhone... this happened since January every once and a while but the last 2

weeks it’s almost everyday. 

[MrsTowler]

I am experiencing the same connectivity issues right now. It's mildly frustrating me to the point I'm also considering buying a different brand. I've been a Fitbit fan since 2016.

If tech support could please advise the solution I'd be very grateful.

[Tmcgoldrick]

I can’t connect either 

[Staceyjoe]

I'm having the same issues!   I did everything you did also!   So frustrated! 

[GerrB]

I am the exact same. Been having issues for ages with the phone and watch 'unsyncing' then have the hassle of pairing them again.

Now I cannot get my Samsung S8 or S10 to connect with my Versa. Very frustrating and puts you off the brand altogether. 

[Staceyjoe]

I wonder if there is a software issue. Seems like so many people are
complaining of the same things. Mine just started acting up in the past
couple weeks since I used their oxygen sensor face. My battery dies so
fast. I can't even change the face cause it no longer syncs. So ready
to go back to my old school Garmin at least I didn't have to charge it.
The battery lasted me over 2 years!

[LizScarlett]

Same problems here with syncing phone and fitbit.  The positive side is I was becoming too obsessed with the numbers anyway, rather than simply doing what I know to do and living a more healthful lifestyle.  I was considering leaving my fitbit at home during my daily walks, and only weighing myself once a month.  Now these malfunctions have weaned me away from the number-control.  As long as I can get active minutes and a reasonable step count, there are far worse issues to deal with.

[Kmac1604]

Identical issue today - watch off by 20 minutes and can complete a synch - gets half way through and status just hangs on Versa 2 to iPhone

[GKNI]

I’m sharing the pain. Have done a software update on my iphone (7) and restored factory settings on fitbit, deleted and reinstalled app and device etc...but it just spins and spins when looking for the device by bluetooth. 

Very strange that so many comments on here and not one response to attempt to offer apology, explanation or better still, a solution. 

[Tallguysgal]

I called FitBit Customer Service and they helped me out. 😊

Moderator Edit: Formatting

[MarreFitbit]

Hi everyone!

We're sorry to hear you're having syncing and connectivity issues with your Versa smartwatches. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. We appreciate you've already tried to solve the issues prior to posting here. 

We like to confirm you all have followed the troubleshooting steps provided here: Why won't my Fitbit device sync?. If so, please try the following: 

• Remove your watch from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your watch again.
• If there is no connection, restart your watch.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

On a side note, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Hey @Tallguysgal, we're glad to hear our Support Team helped you!

[Tallguysgal]

I called Customer Service yesterday and got the issue resolved. Thanks.