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Versa won't connect to my phone

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‎11-02-2020 03:15 - last edited on ‎11-03-2020 07:21 by Fitbit Moderator

‎11-02-2020 03:15 - last edited on ‎11-03-2020 07:21 by Fitbit Moderator

I have never been able to get texts-one of the reasons I got my versa was to receive texts! It doesn’t want to sync now, and when it does, it takes forever,  and it won’t connect to my wifi, and it will not do the update, because it can’t find it!!!  I am really disappointed with it—maybe I should have gotten an apple?

 

Moderator Edit: Clarified subject

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‎11-03-2020 07:41

‎11-03-2020 07:41

Hi there @JillW00, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been between your Versa and your mobile phone, I understand why you're feeling disappointed. I'll be glad to help you. 

 

Make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. Then move on to the troubleshooting steps if needed. For more information, see: Why won't my Fitbit watch connect to Wi-Fi?

 

Also, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher and Android OS 7.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please note if you found out that your phone isn't a fully supported device, this will affect how your Versa connects and works with the Fitbit app. While there isn't a guarantee that it'll always work, let's try the following steps to reconnect your device:

 

  1. Remove the Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections when doing this process.
  3. On you phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, and tap on force stop.
  5. Then reboot your phone one more time, and restart your Versa.
  6. Open the Fitbit app and setup your Versa as a new device.

 

If the issue persists after following the steps above, I was wondering if you have other apps running on the background when this happens? If you've not done so, I'd recommend to uninstall the Fitbit app, and reinstall it again.

 

For more information about syncing and notifications issues, see: Why won't my Fitbit device sync? and Why are notifications delayed or missing?

 

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎11-03-2020 07:41

‎11-03-2020 07:41

Hi there @JillW00, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been between your Versa and your mobile phone, I understand why you're feeling disappointed. I'll be glad to help you. 

 

Make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. Then move on to the troubleshooting steps if needed. For more information, see: Why won't my Fitbit watch connect to Wi-Fi?

 

Also, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher and Android OS 7.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please note if you found out that your phone isn't a fully supported device, this will affect how your Versa connects and works with the Fitbit app. While there isn't a guarantee that it'll always work, let's try the following steps to reconnect your device:

 

  1. Remove the Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections when doing this process.
  3. On you phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, and tap on force stop.
  5. Then reboot your phone one more time, and restart your Versa.
  6. Open the Fitbit app and setup your Versa as a new device.

 

If the issue persists after following the steps above, I was wondering if you have other apps running on the background when this happens? If you've not done so, I'd recommend to uninstall the Fitbit app, and reinstall it again.

 

For more information about syncing and notifications issues, see: Why won't my Fitbit device sync? and Why are notifications delayed or missing?

 

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes