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Versa won't connect to my phone

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‎12-20-2020 17:44 - last edited on ‎12-21-2020 08:46 by Fitbit Moderator

‎12-20-2020 17:44 - last edited on ‎12-21-2020 08:46 by Fitbit Moderator

My Versa 2 had been dropping Bluetooth connection to my phone off and on for weeks. Now it won’t even show up on my phone as discoverable. I have tried restarting it, reinstalling the app on my iPhone, I have exhausted every angle except for a complete reset. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎12-21-2020 08:48 - edited ‎10-06-2023 07:25

‎12-21-2020 08:48 - edited ‎10-06-2023 07:25

Hi there @Treith, welcome to the Community Forums. Thanks for trying to troubleshoot this situation prior to posting here. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-21-2020 08:48 - edited ‎10-06-2023 07:25

‎12-21-2020 08:48 - edited ‎10-06-2023 07:25

Hi there @Treith, welcome to the Community Forums. Thanks for trying to troubleshoot this situation prior to posting here. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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