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Versa won't connect to none of my iOSdevices nor to Wi-Fi

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My Versa will not sync or pair with my iPhone iPad , can’t connect to wifi also. 

 

Moderator Edit: Clarified subject

 

 

 

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If you have multiple Bluetooth devices this can be an issues which confuses the watch.

Disable the Bluetooth on the iPad and make a connection with the phone.

Why do you want to connect to Wifi on the watch?

Author | ch, passion for improvement.

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Hi there, @Natik. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

As a friendly reminder, please note that you can use both, your iPhone and iPad. However, if you haven't set up your Versa yet, try setting it up with one of the two devices while the other remains with the Bluetooth turned off or better yet, try turning off your mobile device.

Once you've managed to set up your Versa, on the second device, open the Fitbit app, log into your account, grant any permissions requested and the Versa should then sync. However, is very important to turn off the Bluetooth on one device when you want to sync with the other.

As @Guy_ has mentioned, bear in mind that your Versa can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Versa is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

For more information, see How do I set up my Fitbit device? and/or How do Fitbit devices sync their data? 

As for the Wi-Fi issues, see Why won't my Fitbit watch connect to Wi-Fi?

Hope this helps. 

Maria | Community Moderator, Fitbit


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Thanks,

ill try shutting of the iPad!

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