help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't connect to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2023 11:31

‎08-03-2023 11:31

Yesterday my Versa stopped syncing to the app. Today I have tried all of the troubleshooting steps, including turning off and back on Bluetooth, turning off my smartwatch, uninstalling the app and reinstalling, removing my Versa from my devices, etc, etc. Now I cannot connect to the app at all. My phone can find my Versa but it won't connect. It is fully charged and sitting on the charger. I have again restarted it as well as turned off and back on Bluetooth. Help! 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-03-2023 15:20

‎08-03-2023 15:20

Hi @MBWATSON - did you restart the phone and in the Fitbit App click profile photo and "+ Set up a Device"?

Author | ch, passion for improvement.

Best Answer

‎08-03-2023 16:56

In response to Guy_

‎08-03-2023 16:56

@Guy_  I went ahead and did a factory reset and now it won't start at all. Frustrated!

Best Answer

‎08-03-2023 17:24

In response to MBWATSON

‎08-03-2023 17:24

@MBWATSON - there's a bug in the factory reset procedure that sometimes kills the watch.

However you can try to charge the watch for 30 minutes then hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start, if it will.

Author | ch, passion for improvement.

Best Answer