Versa won't connect to the Fitbit app

[sarah6430]

Just got a versa se rose gold edition, if that makes a difference.  I have done all the steps, turning Bluetooth on and off, restarting phone and the fitbit, reinstalling the fitbit app.  The device will not connect to my app.  I keep getting the troubleshooting page.  


Moderator Edit: Clarified subject

[Guy_]

HI @sarah6430 - as a Versa is no longer sold check the source, it is possibly faulty or a shop demo model that won't work.

On your phone go to Bluetooth and do a scan to see if the phone finds it.

You can also use What should I do if I lose my Fitbit device? 

The objective is to make sure if the watch has a Bluetooth transmission or not before further investigation.

If it doesn't have Bluetooth get a refund.

[sarah6430]

I will do a return.  Thanks for the help!