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Versa won't connect to the app

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‎06-08-2018 06:22 - last edited on ‎02-07-2020 11:43 by Moderator Alum

‎06-08-2018 06:22 - last edited on ‎02-07-2020 11:43 by Moderator Alum

Just got a Versa today and it won't connect to the app. I have wifi, bluetooth, and location all turned on. But after the app finds the device it fails to connect.

 

 

Moderator edit: subject updated for clarity

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‎06-08-2018 07:38

‎06-08-2018 07:38

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

 

 

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‎06-08-2018 08:40 - last edited on ‎02-07-2020 11:44 by Moderator Alum

In response to SteveH

‎06-08-2018 08:40 - last edited on ‎02-07-2020 11:44 by Moderator Alum

I have a Galaxy S5, and had my Charge 2 working just fine. From what I've seen from researching articles it should work.

 

 

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