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Versa won't connect when trying to set it up in the app

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‎04-21-2020 12:22 - last edited on ‎05-07-2020 05:09 by Fitbit Moderator

‎04-21-2020 12:22 - last edited on ‎05-07-2020 05:09 by Fitbit Moderator

got a new versa for xmas and tried to set it up. bluetooth has found it but whenever i try and set it up on my phone and when it searches for it it finds it but all i get is a box saying connecting for a few mins  then a not working try again screen.

this i have done for what feels like a 100 times

i have tried switching bluetooth on and off and making sure nothing else is on bluetooth mode in the house.

 

 

Moderator edit: format

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‎05-07-2020 05:08

‎05-07-2020 05:08

Hi @esteel19, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the setup and connection issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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