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Versa won’t connect with IPhone 6s

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‎06-04-2019 10:25 - last edited on ‎06-05-2019 06:38 by Fitbit Moderator

‎06-04-2019 10:25 - last edited on ‎06-05-2019 06:38 by Fitbit Moderator

I’ve just bought the Versa and it won’t connect with my iPhone 6s.

 

My phone finds the versa fine and the watch shows me the 4 digit code to enter in my phone which I do. However my phone then stays on the screen where entered the code, and displays ”Connecting to Fitbit” at the bottom. I’ve left it for 45 mins but nothing happens/changes. The watch remains on a blank screen with the Fitbit logo.

 

I’m using IOS12, I’ve deleted and redownloaded the app multiple times, turned bluetooth on and off, turned all other bluetooth devices in the house off, rebooted the versa itself multiple times and nothing will work.

 

has anyone got any suggestions before I give up and return it?

 

 

Moderator edit: updated subject for clarity

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‎06-05-2019 06:40

‎06-05-2019 06:40

@Katow27 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting with your iPhone 6. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please make sure that you are following the setup process as described in this help article. If the issue persists after trying the steps, let me know and I'll be glad to follow up.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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‎06-05-2019 06:42

‎06-05-2019 06:42

@Katow27 Welcome! Thanks for being part of our Community! 

 

Let me help you with your Versa and iPhone setup and thank you for troubleshooting this issue. Lets start by clearing the bluetooth connection on your phone by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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