Versa won't connect with LG G6

[coltam]

having contacted Fitbit gone through everything that was suggested I am about to throw my Versa in the draw and go and get a rival watch. The Versa does not sync unless I re load all of the app and software onto my phone, consequently the watch doesn't show the right time. I have set watch back to factory reset turned on, turned off phone's bluetooth/wifi and even the phone. As I cannot get it to connect with the app on my phone I cannot get the wifi connected to the app. Have now had enough and will not be buying another fitbit product. Also will not upgrade when prompted as ever since I did I have had all these problems. So Fitbit please please sort out your coding in the latest upgrade so I can use my watch.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@coltam, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not syncing with your LG G6. I totally understand how you feel about this and we really appreciate your feedback.

I would like to help you and turn the bad experience into a good experience. Please let me know if you have tried the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted.

[coltam]

Hi Juan I have tried so many things in your help articles that my last resort was to put it back to factory reset, which I did today and now I can't switch the versa back on!! I have had to go back to my blaze. I have only had my versa since June 2019 so I really think enough is enough and its now up to you to resolve my dilema.

[JuanJoFitbit]

@coltam, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[coltam]

Hi Juan after trying everything I emailed fitbit and they could see that my versa had died and was no longer working properly so I have a new versa being sent to me. Many thanks for your help. 

[JuanJoFitbit]

@coltam, that's great news! By the way, I'm sorry for the late response. However, I'm so glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀