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Versa won't connect with my Samsung S10 properly

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I just got a new Samsung s10 phone and tried to connect my versa to it. It says connected, problem receiving data. I have restarted the watch, phone, and have turned the Bluetooth on the phone on and off again. Nothing is working. On the app on the phone my watch is showing up, and I can see the battery levels so it's somewhat connected...help!

 

 

Moderator edit: updated subject for clarity

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@Whispey1234, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the connection issues that your Versa is experiencing with your Samsung S10, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

 

Please try setting up your Versa as a new device. This won't erase your previous data. After this, try syncing your watch and see if the issue gets fixed.

 

In case the issue persists, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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