Versa won't connect with my phone

[vivek_jmodi]

After restore my versa my fitbit versa not connected to my phone when i have entered the 4 digit code they have show errors occur while connecting.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@vivek_jmodi it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting with your phone.

Please let me know what is the brand and model of your phone.

In the meantime, please restart your watch as described in this help article. After this, try the setup process one more time and see if it connects with your phone.

Keep me posted on the outcome! 😀

[vivek_jmodi]

I have one plus 5 and iPhone 5 s model.I have tried in both phone but not
connected in both phone.

VIVEK MODI

[JuanJoFitbit]

@vivek_jmodi thank you for getting back and providing the details requested.

I took a look at the Supported devices list, and I'm afraid that the Once Plus 5 is not listed. This may be the reason why the Versa is not connecting with it.

As an alternative solution, I'd like you to visit this help article, under the subject "How do I create a Fitbit account and connect my device", which explains how to set up your Fitbit device through a computer.

Regarding the iPhone 5S, make sure that it has the most recent Fitbit app version installed. If the app is up to date, try the setup process as described in the help article that I shared previously.

Let me know how it goes.