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Versa won't connect with my phone

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‎04-26-2020 16:33 - last edited on ‎07-08-2020 06:17 by Fitbit Moderator

‎04-26-2020 16:33 - last edited on ‎07-08-2020 06:17 by Fitbit Moderator

I’ve tried to set up my versa and it won’t connect the app can’t find the versa, I’ve tried turning on and off Bluetooth and also on and off the versa and nothing will work. It’s fully charged too. Any ideas how to do it?

 

 

Moderator edit: updated subject for clarity

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‎07-08-2020 06:17 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

‎07-08-2020 06:17 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

Hi @Chloe1654, welcome to our Fitbit forums. I'm sorry about the connection issues that your Fitbit Versa has experienced with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

JuanJo | Community Moderator

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