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Versa won't connect with my phone

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‎05-14-2020 08:16 - last edited on ‎07-07-2020 05:35 by Fitbit Moderator

‎05-14-2020 08:16 - last edited on ‎07-07-2020 05:35 by Fitbit Moderator

When I try to set it up It says it found the device, but won't connect..

On the device the WIFI says it is off.. how do I turn it on?

 

 

Moderator edit: updated subject for clarity

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‎07-07-2020 05:35 - last edited on ‎08-26-2024 03:51 by Fitbit Moderator

‎07-07-2020 05:35 - last edited on ‎08-26-2024 03:51 by Fitbit Moderator

Hi @Jff17, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't connect with your phone.

Please restart your Versa as described in this help article. After this, follow the setup process as instructed in this help page and see if your watch connects with your phone properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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