Versa won't connect with phone's Bluetooth

[rachon]

i set up my Fitbit Versa light yesterday and it worked. this morning i can not get the Bluetooth to connect.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@rachon, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it stopped connecting with your phone's Bluetooth.

I would like to know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article in order to fix this issue.

Keep me posted on the outcome! 😀

[rachon]

hi there.

i tried that, i also deleted the app and downluaded it again, stoll no luck.  i have a samsung A5

[JuanJoFitbit]

@rachon, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

Since you mentioned that you have a Samsung A5, I'm afraid that this model is not in the Supported devices list. This is the reason why some features won't work properly.

I would like you to give your vote to this Feature Suggestion which requests compatibility of this device. The more votes this request gets, the more chances it will have to be reviewed by our engineering team.

We appreciate your patience and understanding with this.

I'll be around if any question arises.