Versa won't connect with phone's Bluetooth

[KeleighKing]

I have the first version of Versa.  Had it for a long time.  It worked fine with every phone I have had but about a year ago I got a Samsung S20 ultra.  And I can not get my fitbit to connect to bluetooth.  I can get it to pair but when I try to connect it the phone has a message that appears and say "this device needs a app to use" I have the fitbit app downloaded and is up to date; my phone is up to date.  According to my fitbit app my fitbit is up to date.  But Im not sure this is true since its been over a year since I have updated it.  But my app is not giving me that pink update button.  And I dont know how else to check for a update.  Can anyone please help me.  Im beyond frustrated and dont want to have to buy a new fitbit.

Thanks so much for any help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@KeleighKing Welcome to our Fitbit Community. Regarding the connection issue that your Fitbit Versa has experienced with your phone, I appreciate the time spent trying to get it resolved before contacting our forums. I totally understand how you feel about this.

Please check out this help page which explains how to update your device if an update is available.

Finally, follow the troubleshooting steps that are listed in this help article and see if your Versa connects with your phone properly.

Hope this helps.