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Versa won't connect with phone

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‎11-19-2019 21:17 - last edited on ‎11-20-2019 03:52 by Fitbit Moderator

‎11-19-2019 21:17 - last edited on ‎11-20-2019 03:52 by Fitbit Moderator

Hi 

About a week ago I switched off my fitbit versa lite to save battery. The next day when i switched it back on it kept saying downloading the fitbit app to get started. I have now reinstalled the app tried to reconnect my watch re setup i have done everything but the update keeps failing no matter what?

Please help

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-20-2019 03:51

‎11-20-2019 03:51

@Loune, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the mobile device's model you are trying to sync your Versa with. In the meantime, try removing the Fitbit Versa from your phone's Bluetooth devices list and try the setup process one more time.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-20-2019 04:18

In response to JuanJoFitbit

‎11-20-2019 04:18

I have tried that nothing works.
I am using the Huawei P20lite.

Thanks
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‎11-21-2019 08:44

In response to Loune

‎11-21-2019 08:44

@Loune, thank you for getting back and trying the recommended troubleshooting steps.

 

Since you mentioned that you have a Huawei P20 Lite, I'd like you to check out this help article which explains how to use your Huawei phone with the Fitbit app. If the issue persists after trying these tips, let me know and I'll be happy to follow up.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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