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Versa won't display the correct time

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‎05-23-2019 11:57 - last edited on ‎05-25-2019 08:59 by Fitbit Moderator

‎05-23-2019 11:57 - last edited on ‎05-25-2019 08:59 by Fitbit Moderator

Why wont my time on my Fitbit sync with my phone? I have tried restarting it and everything.

 

 

Moderator edit: updated subject for clarity

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‎05-23-2019 14:39

‎05-23-2019 14:39

Hi, sounds like you're using a Third Party Clock Face. If yes, change it to one developed by Fitbit itself and restart your Versa and the problem should be solved. 

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‎05-25-2019 08:58

In response to SunsetRunner

‎05-25-2019 08:58

@Mirandab44 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the time on your phone won't reflect on your watch. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know if your Versa is actually syncing properly. Please try follow the troubleshooting steps that are listed in this help article, which are for syncing issues. After syncing your Versa, check out if the time is correct.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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