Versa won't download apps or clock faces

[Harley1313]

I've had my Versa for 6 or 7 months.  For the last couple weeks I have been unable to download any clock faces or apps, but was able to prior to this.  My daughter also has a Versa and has no issues, but we can find nothing different about the setups, other that hers is a Special Edition Versa. I have looked up the issue, followed all the steps to reset both my fitbit and my phone and I would prefer to not go to the extreme of factory resetting my device, but will if that is what it takes.  I can't download either clock faces (no matter if they are Fitbit CF or not) or apps.  The circle just spins quickly on a white screen on my phone and goes nowhere. Please help.

[RicardoFitbit]

Hi @Harley1313, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Harley1313]

Well, actually no they didn't. They gave me some line about my phone being too old. I find that hard to believe, since two weeks ago the app worked fine. The app also does not work on my 3 month old conputer. Are you going to tell me it's too old as well?  When I tried to get back to tell him that I was unable to contact him.    Sent from my Samsung Galaxy J1 smartphone.

[Harley1313]

Not sure why they felt the need to dismiss this issue when I have  seen it numerous times on this forum. You need better support staff.