Versa won't download clock face

[celeste2117]

This evening I realized that my Versa read "NaN miles", wasn't showing my heart rate or anything else. After searching on here it said I needed to download a new clock face. I go to the app, choose a new clock, and try to download it. It won't download. And even better, since it won't download my Versa now says, "Clock Error go to FitBit mobile app and try another clock." I've tried restarting it, but it keeps going back to the Clock Error message.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@celeste2117 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the clock faces you've chosen can't be downloaded. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that you are following the steps that are listed in this help article in order to change the clock face. If you followed the procedure this way, Please try a clock face that is developed by Fitbit (not a third party one) and see if the issue gets fixed.

If the issue persists, try a factory reset. To do this on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your Versa before the factory reset process in order to avoid losing current data,

Keep me posted on the outcome! 

[celeste2117]

Hey, thanks for the reply. After reading some other posts I saw where someone said to have the Versa plugged in to a computer and charging. Happy to report that it worked! 😁

[JuanJoFitbit]

@celeste2117 That's great news! I'm so glad to hear that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!