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Versa won't find my WiFi

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‎08-13-2019 07:20 - last edited on ‎08-14-2019 08:48 by Fitbit Moderator

‎08-13-2019 07:20 - last edited on ‎08-14-2019 08:48 by Fitbit Moderator

Please someone help Fitbit sent me a new versa under warranty but new one could not be found on bluetooth and will not connect to wifi. Spoke with customer services and they sent me another received today and the same thing. Tried connecting on ipad pro and samsung s8, s8 finds it on bluetooth but will not recognise the wifi so cannot fully set up. Anyone else got this problem please help so frustrating?

 

 

Moderator edit: format

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‎08-14-2019 08:47

‎08-14-2019 08:47

@babsie0303 welcome to our Fitbit Community! Regarding the connection issues that you are experiencing between your Fitbit Versa and WiFi, I was able to get in touch with our Support team and was told that they will reply to your recent email soon with more instructions.

 

Please keep an eye on our email account.

 

I'll be around if any question arises! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-14-2019 09:22

‎08-14-2019 09:22

When installing you must only have one FitBit Bluetooth/Wi-Fi device enabled and connected to your tracker or it will cause conflicts.

 

That one device being the phone you will use to setup you new FitBit.

 

Turn any & everything else off in your home that is Bluetooth of Wi-Fi enabled 'but your phone' to reduce risk of conflicts & a failed install.

 

According to FitBit chat: You too cannot setup a new device using the FitBit dongle via a laptop or a Mac. 

 

The entire install process has to be on your phone either IOS or Android.

 

Your FitBit tracker will be charging either in its charge cradle or via its USB cable for the entire process.

 

Wi-Fi must be enabled & visible all devices on your router.

 

Hope this helps. 

 

 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-20-2019 08:23

In response to GrubbyDuck

‎08-20-2019 08:23

@GrubbyDuck I'm sorry for the late response. However, I really appreciate your help and contribution. I'm pretty sure that this info will help other users that experience the same issue.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-20-2019 08:57

In response to JuanJoFitbit

‎08-20-2019 08:57

I read that I cannot connect my Fitbit to WiFi via a password protected network. Does this mean I cannot use my home WiFi, which is a private network and password protected, to connect my Fitbit to WiFi? 

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