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Versa won't get notifications and won't swipe

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‎12-16-2019 18:36 - last edited on ‎12-18-2019 06:37 by Fitbit Moderator

‎12-16-2019 18:36 - last edited on ‎12-18-2019 06:37 by Fitbit Moderator

No messages received and now my alarm won’t turn off! I can’t swipe to see my results, steps, heartbeat etc. is there anywhere I can take my Fitbit to get fixed?

 

 

Moderator edit: updated subject for clarity

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‎12-18-2019 06:36

In response to SunsetRunner

‎12-18-2019 06:36

@Patricez, welcome to our Fitbit Community. Regarding the notifications, alarms and swiping issues that your Versa is experiencing, I'm afraid that we don't have a repair center. However, I'd like to follow up and would like to know if the issues got fixed after restarting your Versa as @SunsetRunner advised.

 

Please let me know As a side note, I'd like to know what is the brand and model of your phone.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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‎12-17-2019 08:36

‎12-17-2019 08:36

No, but you can try a Restart and do it several times if necessary.

Best Answer

‎12-18-2019 06:36

In response to SunsetRunner

‎12-18-2019 06:36

@Patricez, welcome to our Fitbit Community. Regarding the notifications, alarms and swiping issues that your Versa is experiencing, I'm afraid that we don't have a repair center. However, I'd like to follow up and would like to know if the issues got fixed after restarting your Versa as @SunsetRunner advised.

 

Please let me know As a side note, I'd like to know what is the brand and model of your phone.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes