Versa won't get past start up screen

[cdunn1300]

Yesterday my Versa was showing an incorrect time, went through many troubleshooting steps i.e remove and re download app, cleared cache from app, restarted watch and finally factory reset on watch. At this point the watch is at the start up screen asking to download the fitbit app. I removed the Versa from my app and now am unable to re connect. My Pixel 3xl is unable to find the versa. Eventually it will find it and I can see there is a firmware update available but the app is not finding my versa. At this point the watch is completely useless to me. I can see others have had the same issue but I do not see any information on how to correct. Thank You

[JuanJoFitbit]

@cdunn1300 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stuck in the start up screen. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, try the setup process as described in this help page and see if your watch works properly.

Keep me posted on the outcome! 

[cdunn1300]

Nothing is working, phone's Bluetooth is working correctly as it works in
my car and I was able to add 2 new speakers since the Fitbit hasn't
connected. Fitbit just stays on screen stating to download the Fitbit app
to get started... I've spent many hours trying to correct this.

[JuanJoFitbit]

@cdunn1300 I'm sorry for the late response. However, since your Versa is still unable to connect with your phone and won't go past the start up screen, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[BillyBaru0]

I am also having this issue and have tried all of the suggestions you have provided. 

[JuanJoFitbit]

Hi @BillyBaru0, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Versa is also stuck on the start up screen. I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to try one more workaround which has been helpful for this type of issues. Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the issue gets fixed

Let me know how it goes.