Versa won't hold a charge and it won't turn on

[keeper21]

Hi. My Versa didn't hold a charge and now it won't turn on. I tried doing a restart but nothing happened.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @keeper21, welcome to the Community Forums. Thanks for the details provided in your post about your Versa not turning on. I appreciate you've taken the time to restart your watch prior to posting here. 

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Keep me posted on the outcome.

[keeper21]

Hi. I bought a new charger and it didn't start. I tried restarting it and nothing happened. What else can I try?

Thanks

[MarreFitbit]

Hi there @keeper21, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.