Versa won't hold a charge off charger

[Prosenbe]

My Fitbit Versa no longer holds a charge when taken off the charger. When on the charger it charges and functions but when taken the off the battery drains immediately. I have cleaned as per your instructions. I'm not sure what else to do to get it to stay functioning. My habits and usage have not changed since owning the Versa.

Thank you.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Prosenbe welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa's battery is not lasting when off the charger. I appreciate the time spent cleaning the contacts before contacting our forums.

I'd like you to try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your watch. After this, monitor your Versa and see if the battery lasts longer.

Keep me posted on the outcome! 😀

[Prosenbe]

I wanted to update you on my fitbit battery problem. I have done all the troubleshooting steps. I have cleaned my fitbit per instructions a few different times. My fitbit charges to 100 percent and it would go for 24 hours before being completely drained. Now it is going around 12 to 14 hours before draining completely. I thought it may be from use but I charged it and just let it sit on my desk and it drained in less than a day. I do not receive notifications or stream music. I just use it as a fitness tool and watch. I also cannot download the firmware update for my galaxy s7. I am not sure how to proceed.

Thank You

Peter

[JuanJoFitbit]

@Prosenbe, I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that they provided a solution and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community.