Versa won't hold a charge

[JeJersey]

The battery is now down to a 36hr charge. It's in the charger more than it's on my wrist! It's only 5 months old! I followed the charging instructions and battery preservation tips did not help, I haven't changed anything, for the first 5 months my battery lasted about 5 days, now only 1 1/2 days. What's going on?

Moderator edit: subject for clarity

[SteveCoatney]

I had similar issues with my Ionic.
- I noticed the time was off (slow) by 40 minutes when I woke up one morning

- I tried to sync it, hoping to get the time back in order, but it wouldn't sync

- I continued trying over the course of a day

- I noticed the time was increasingly slower, growing to hours off the proper time

- And then the battery died in roughly 24 hours (It previously lasted roughly 4 days)

- I recharged it, but noticed that the heart monitor was no longer working

- I tried a factory reset, but that failed and left the Ionic in an unresponsive state

This all happened in very short order.  It isn't as if the battery gradually started losing life, and the clock had never been more than a minute or 2 off, and that was only when I hadn't synced for a couple days.

Support agreed after a couple chat sessions that the Ionic was hosed, and since under warranty, I can get a free replacement Ionic (this would be my 2nd replacement), or 50% off another model.

I came to the Versa forum to see whether Versa users were having better success.   It sounds like no, considering all the posts I've read.  I guess I'll stick with the free Ionic replacement.

I have seen some posts that mention their problems went away when they changed back to a Fitbit-supplied clockface.   I've seen some that mention their problems occurred after a recent app/firmware update.

I had just changed from one custom clockface to another, a few days before my problems began.  I too could have been affected by a recent app/firmware update.

My first Ionic failed in other ways (would constantly restart during syncs, failing to sync).  The replacement was fine for many months, until very recently.

[LiliyaFitbit]

Hi everybody, thank you for participating in the forums. I am sorry for the delayed reply.

Thanks to all for the efforts to resolve the issue, sharing your feedback and the helpful tips to help other users. Please verify if you've tried the following: 

1. Switch to a Fitbit clock face if you're using a third party clock face. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal.

4. Double check the tips to prevent a battery drain. 

If the issue persists, please contact Customer Support. They will be glad to help in the best possible manner and provide a solution based on the Fitbit Warranty. 

I'll be around if you need further assistance.

[cheaplikeafox]

I noticed my Fitbit versa doesn't last very long now either...It used to last 3 days and now it lasts less than 24 hrs.  I think it's due to the most recent app update from August 8.  I'm going to try and revert to an old app version and see if that works.

[Aboz97]

How do you do that? I’m in the same boat and they want me to buy a new watch.  I want to try that also. 

[Lisaramey]

My Versa won’t hold charge either mine is more on the charger than on my wrist too 

[Aboz97]

Yes. I’m really upset about this. My original one had to be replaced under warranty already. Now this. These watches are just not reliable. I’d perhaps get another one if it had a 2 year warranty because I haven’t had one that even made it a year.

Sent from my iPhone

Moderator edit: personal info removed

[JeJersey]

I'm curious if this will work, please let me know.

[GavRev]

My advice is be patient and go through the hoops. I know it's a pain but it's only fair and Tech support people are generally honest about these things. They seem like a helpful bunch.

[GavRev]

If you're on twitter I'd drop them a line on there - they were fairly quick.

[GavRev]

I had a go at factory reset and it didn't affect it. It's probably worth a try but in my experience it wasn't a solution. If you do then take a note of the firmware version on the watch before you do it - should be in Settings > About if I remember rightly. That might help any troubleshooting with the support desk.

[GavRev]

It's possible but in my experience I think unlikely in this case, assuming it's a shared problem between us with a root cause. I was having issues before the app upgrade. Did this only affect you afterwards?

[JeJersey]

Customer support dosen't read my emails, just  keep  sending  me the same email, telling  me to do the same things you did.  Of course I tried ALL the suggestions, no help.  Except that now my versa is taking 6 hours to charge!!!!  

[GavRev]

Problems on the edge of warranty are a pain.. 

[GavRev]

wow.. 6 hours to charge? That's a new one on my problem. It should in theory only take the two hours. When I was having issues I did notice that the display read 100% before that time with mine.. is yours taking 6 hours to read 100%?

[Lisaramey]

I know what you mean mine won’t hold charge and I’m upset to I called
Fitbit this morning and they gave me a huge savings on a new one cause they
said mine was more than a year old

[Lisaramey]

Yes it won’t even count my eyes regularly in a challenge. I changed my step
goal from 10k to 12k charged mine yesterday and it is already dead

[Aboz97]

I believe so because it happened suddenly. Usually when a battery starts to go, it degrades with time.

Sent from my iPhone

Moderator edit: personal info removed

[Aboz97]

Huge meaning 25%? You can get that in a store if you watch the sales carefully. That’s all they offered me.

Sent from my iPhone

Moderator edit: personal info removed

[Mochab5]

And now my my Fitbit won’t even stay charged 10 hours it’s gotten worse.
I’ve ordered a tracker off amazon that got good reviews in people magazine.

[Jamie8163]

I'm having the same issues 

I can charge to 100 percent and im less than 1 hour it's at 50 percent or less

All notifications etc. Are turned off

Lowered light etc. 

Used to stay charged for a few days now only a few hours.

Just over a year old