Versa won't hold a charge

[JeJersey]

The battery is now down to a 36hr charge. It's in the charger more than it's on my wrist! It's only 5 months old! I followed the charging instructions and battery preservation tips did not help, I haven't changed anything, for the first 5 months my battery lasted about 5 days, now only 1 1/2 days. What's going on?

Moderator edit: subject for clarity

[GavRev]

Excellent!

[JuanJoFitbit]

Hi everyone! I'm sorry for the late response. However, I appreciate your participation in this thread and our Fitbit forums.

I would like to follow up and would like to share this help article which provides tips in order to improve the battery life of your Versa watches. if the issue persists, let me know and I'll be happy to assist you accordingly.

Keep me posted!

[Aboz97]

How do you revert?

Sent from my iPhone

Moderator edit: personal info removed

[cheaplikeafox]

You don't need to revert.  The latest app v3.3.1. fixes the battery drain.

[SunsetRunner]

Same issue. I have always had wonderful battery life until I updated.  For now turning off the sync and auto on features.  This is the first time i have actually hated my Fitbit and this is my 3rd one.  (Upgrades thru the years, not replacements).  Quite disappointed! Charge when i wake up and get ready for work sometimes a full 2 hours.  Go to work and it is dead before 4pm.  So I can’t use my features for my after work workouts.  I hope someone looks into this as I shouldn’t have to turn off features since this has NEVER been an issue before.  

[cheaplikeafox]

@SunsetRunner the battery drain issue has already been resolved with the latest v3.3.1 app

[SunsetRunner]

I made sure all my updates are done and still having this issue.... didn’t post my complaints until I verified having the newest update. My issues started with this last update a week ago.

-Jen

[Lisaramey]

That’s me I have the same problem

[cheaplikeafox]

@SunsetRunner I guess it's a different issue then?  Do you have the old dashboard or the new one?

[SunsetRunner]

New dashboard.

-Jen

[SunsetRunner]

This is totally a new issue for me. Never once have I had any issues until these past few days. It is irritating. Honestly it is making me loose motivation for my evening workouts. Ugh.

-Jen

[Aboz97]

Exactly. I’m very upset about this.

Sent from my iPhone

Moderator edit: personal info removed

[cheaplikeafox]

Maybe it's a problem with the new dashboard then.

[jland13]

My wife and I have been having the same issues the last week or so.  I charge my Versa to 100% and it's dead within hours.  My heart rate monitor hasn't been working correctly either as of late, it will read 160 when I'm not working out, but then be stuck at like 105 when I am.  Currently, it's reading 94 when it's not even on and sitting on the table...

Between the issues with this, hassle setting them up, and issues with our Aria scale, we are pretty much done with Fitbit devices.  It sucks too because we were both enthusiasts of the products since the original Charge, but we are both fed up with this. 

It seems like a big coincidence that anytime a new device is coming out, the old one stops working (new Versa coming not many are having problems, same thing happened with Aria 1 when Aria 2 came out and went with Renpho as others suggested instead).

[CrysLank]

Having the same issue. Not brand new but was having pretty much no issues until now. 

[Aboz97]

So here we all are. Fitbit is pretty silent and doesn’t have a fix for this issue.  Those of us just out of warranty are out of luck, upset, and badmouthing the product to everyone we know.  This is not a good business model.  Are they even working on this?

[GallaGirl]

Well, I live chatted with Fitbit and they were really helpful. They made sure I had synced enough so they could see the drain. Once they saw that, they verified that my device was faulty they offered 50% off a new one or a replacement for free. I got a replacement one and so far I am not having trouble. So, live chat and make sure you have synced enough for them to see data. I hope this one last but I can say FitBit was most helpful with the issue. I wish you guys the same luck.

[Aboz97]

If they gave me 50% off I’d be happier. They only offered me 25% off which is about the price I can get at kohl’s.

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

50% off isn’t a solution. And you are lucky as that isn’t their typical. It still isn’t a solution. So hub and I got ours the same day. I have updated mine he hasn’t. His is just fine. Mine doesn’t even last 24 hours after this last update. You can’t say it is a battery charging issue when it isn’t. I tested something. Turned off my Bluetooth connection for my phone to Fitbit. The Fitbit stayed charged perfectly. One sync and bam, died during the sync. Something in that sync is draining it. I’m refusing to replace this Fitbit with another Fitbit!

-Jen

[JeJersey]

I guess I'm really done with Fitbit  now.   Left my dead Fitbit to charge overnight and this morning it was still at 0%.