Versa won't hold a charge

[JeJersey]

The battery is now down to a 36hr charge. It's in the charger more than it's on my wrist! It's only 5 months old! I followed the charging instructions and battery preservation tips did not help, I haven't changed anything, for the first 5 months my battery lasted about 5 days, now only 1 1/2 days. What's going on?

Moderator edit: subject for clarity

[Balboa76]

That's a great idea. How do you do that?

[thejudds99]

My battery started draining lasting 12 hours and heart rate was registering in 170s while sitting still. I contacted them and I am 1 month past warranty and was offered 25% off new one or 40% on Versa Lite. They are aware of the heart rate issue but don’t have a fix for it yet. Wouldn’t that warrant extending the warranty for those experiencing that issue? I have an older Fitbit that still works perfectly but my son has it now. 

I competed the survey and was pretty blunt.

Moderator edit: format

[cherleygrogg]

My Versa is less than a year old and it will only hold a charge for 8 -10 hours. I haven't changed anything and it used to last 3-4 days. I love my Versa, but now I can't track my sleep, Even if it's fully charged it will die before morning. I even bought the Aria Scale, and I'm in a challenge community. I'd hate to have to get a different type of tracker. I am so disappointed and I have suggested to a lot of people to get a Versa. I didn't realize you couldn't change the battery. 

[cherleygrogg]

I'm having the same issues. I bought mine at Best Buy. 

[Aboz97]

Tells you something when out of the thousands of products Best Buy covers for their Geek Squad protection, the product they do NOT cover is the Fitbit.

Sent from my iPhone

Moderator edit: personal info removed

[DavideFitbit]

Hello @Aboz97 @thejudds99, it's good to see you around in the forums. I'm sorry to see that you continue to experience trouble with the Versa not holding a charge. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback, comments from users are always useful to continue to improving the quality of products and services.

Thank you for confirming that you already tried the suggested steps @SunsetRunner @jland13 @cherleygrogg. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. @CrysLank, could you please confirm if you already tried all the steps listed in this article?  

Thank you for sharing your experience with this as well @GallaGirl. 

@JeJersey, I've sent your information to the Support team, but it seems you already got in touch with them for further assistance and they were waiting for your reply. If you didn't see their e-mail, it's possible that it went to your spam folder as well, please let me know.   

Keep me posted. 

[Aboz97]

I maintain that there is something going on with your update. My Fitbit was fine until suddenly it wasn’t. A rechargeable battery doesn’t just go haywire one day. It slowly stops keeping its charge.

My watch is just a few months out of warranty and the watch I have is actually newer than that because I had my original one fail completely after 6 months or so. It’s not the battery.

There are too many people having the identical problem at precisely the same time for this to be all battery. What is your tech team doing about this?

Sent from my iPhone

Moderator edit: personal info removed

[JeJersey]

How long is the warrenty?

[Mochab5]

They are doing nothing. Offered me a 25% discount on a new one. Told them
it wasn’t enough for a 200.00 Fitbit. So I went with another company for a
tracker.

[JeJersey]

They wouldn't even offer me that, after 5 months was told it was out of
warranty. Not that I would ever buy another fitbit. Already researching
other brands. Seems to be quite a few to choose from.

[Mochab5]

I found another brand and I’m very satisfied with it. Right now it seems to
have about a 4 day charge.

[Turksgal]

I am having the same Issue with my versa special edition. I got it in June 2019 not even had it 3 months yet and I charge it Saturday today only Monday and its on 23%?

[SunsetRunner]

I’m getting a replacement. Fingers crossed no issues with it. I did their required battery test. Battery total drain in 18hours. Quicker you notice issues the best options they can give you options of replacement. This is the second time I have worked with customer service and they can be helpful.

-Jen

[Mochab5]

You would think that with all the people having issues with there Fitbits
they would offer more help.

[Turksgal]

They send me a replacement hopefully it don’t have the battery issue because I really love the versa 

[bradwi]

I’m having the same issue with my Versa SE. When new I was getting 4-5 days of battery life and now it’s down to 2-2.5. I’ve tried all the mentioned troubleshooting steps with no luck.

[DavideFitbit]

Hi everyone, I'm sorry for the late reply. 

@Aboz97, thank you for your feedback. We haven't received more updates regarding the battery of the Versa that is draining too fast, but the team is aware of the numerous reports from users who have been experiencing this. At the moment this is being handled case by case to identify the best course of action. 

I'm sorry to see that you continue to experience trouble with the battery life @Mochab5 @JeJersey, as mentioned earlier, every case is evaluated individually by the Support team, however, as with every other company, it would't be possible to obtain a replacement if the device is out of the warranty period. Thank you again for all the feedback provided, comments from users are always useful to continue to improving the quality of products and services. 

Thank you for the update @Turksgal, it's good to know that you'll be receiving a replacement soon. 

Welcome to the Community forums @bradwi, could you please confirm if you've exhausted all the steps listed in this article?  

Let me know if you have further questions. 

[bradwi]

@DavideFitbit yes, I have exhausted all the listed steps with no luck yet. 

[JeJersey]

I keep asking..what is the warranty period??????

[thejudds99]

1 year/12 months from First connected