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Versa won’t hold a charge

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‎08-07-2020 09:08 - last edited on ‎08-17-2020 09:10 by Fitbit Moderator

‎08-07-2020 09:08 - last edited on ‎08-17-2020 09:10 by Fitbit Moderator

My fitbit versa worked well for almost a year, then yesterday it ran out of batteries mid day from a full charge.  Today it fully drains from 100% in 2hrs. i tried all the setting suggestions to minimize battery use, i did the factory reset and it still is rapidly draining.   I assume that the battery has gone bad, can we get a new battery or is there a repair service?

 

 

Moderator Edit: Clarified subject and added label

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‎08-17-2020 09:08

‎08-17-2020 09:08

@Youngbit It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Versa not holding a charge and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

 

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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