Versa won't hold a charge

[Zan569]

Just recently encountered a problem where it was not allowing me to do anything but view main clock. I had to remove and repair the fitbit to my phone.  It started working but took the charge from 100 to 10% during this 15 minutes of time. 

Charged to 100 wore it all day by evening it was dead. Last night charged to 71% at 10pm until 4am while sleeping it totally drained the battery.  Only notifications I have on are the phone and text but neither happened during the night to drain it fully 

Any suggestions to what I can do? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Zan569. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. 

As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

[Zan569]

I've been using the same face for the past year without any issues. My
charge normally lasts 3-4 days. I'm not using any extra features. I
haven't changed anything with it except that I had to repair it phone.

[MarreFitbit]

@Zan569 I understand. Thanks for the details shared in your previous post. 

At this point, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.