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Versa won't hold the charge

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‎07-23-2019 15:35 - last edited on ‎07-24-2019 12:50 by Fitbit Moderator

‎07-23-2019 15:35 - last edited on ‎07-24-2019 12:50 by Fitbit Moderator

Just recently my Fitbit started dying 4 hours after being fully charged. No matter what I do it will not hold its charge. I have tried all the troubleshooting techniques, factory resets, and turning things in a off. I only got my Fitbit in Dec 2018 and don’t know what to do now 

 

 

Moderator edit: updated subject for clarity 

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‎07-24-2019 13:08 - edited ‎03-27-2024 08:04

‎07-24-2019 13:08 - edited ‎03-27-2024 08:04

Hello there @CollD, it's nice to see you around! Thanks for all the steps you've tried in order to solve the issue with the battery on your Versa. Nice way to go! 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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